Hellecomfort.com offers free shipping on all domestic orders placed on our website, with no minimum order sizes or special exceptions.
Customers outside the US need to pay duty and freight in addition to the cost of the shoe. Please contact our customer service : email@example.com for payment.
Accepted Methods of payment:
Visa, Master Card, American Express.
Your Credit Card will be charged when you place your order, if we are not able to fulfill your order for any reason, your credit card will be refunded.
All orders will be shipped within 48 hours, Monday – Friday, via UPS ground.
If you are not 100% satisfied with your purchase, you can return your order to the warehouse for a refund (Returns must be unworn, in the state you received them, and in the original packaging, within 30 days of purchase).
You can send an email to firstname.lastname@example.org to request a return label. Helle Comfort will charge $10 for returns, exchanges are free of charge.
You can return your purchase for up to 30 days from the purchase date.
Please e-mail return request to email@example.com.
Products must be in the condition you received them and in the original box and/or packaging. Worn merchandise cannot be returned. Upon arrival in our warehouse the merchandise will be inspected to determine if product is in new condition, only then a credit will be processed.
Exceptions: If a shoe is defective within 6 month of purchase and a manufacture defect is determined after inspection, we will credit your account back for original price of product.
Return shipping cost is $10 per pair.
You will be provided with a pre-paid UPS domestic return label.
No returns will be accepted without prior authorization.
Once your return is received and inspected by the fulfillment centers (usually within 72 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.